Frequently asked questions
What patients often ask us.
Short answers; the details are on the linked pages. Something missing? Call us on 040 66969 120.
How soon can I get an appointment?
You can see free times online. If you are in pain, please call and we will find the next possible appointment on the phone.
What do I do with toothache at night or at the weekend?
The dental emergency service Hamburg is open at night from 7 pm to 1 am at Stresemannstraße 52, no appointment needed. A recorded message on 01805 05 05 18 (charged) names the emergency practices during the day. If life is in danger: 112.
What does health insurance pay?
With statutory insurance: check-ups, removing tartar once a year and fillings in back teeth at no extra cost. For dentures and crowns there is a fixed subsidy of 60 percent of the standard treatment, 70 or 75 percent with a bonus booklet. More (in German): Was zahlt die Krankenkasse?
I am very anxious about treatment. What can I do?
Start with a talk without treatment, which you can book online. During treatment there is a stop signal. More (in German): Wenn der Zahnarztbesuch schwerfällt
When should my child first see a dentist?
With the first tooth, from about the 6th month. Up to the 6th birthday there are six early check-ups, paid by statutory insurance. More (in German): Kinder und Familie
Does my wisdom tooth have to come out?
Only if it causes problems or is likely to; removing wisdom teeth that cause no problems as a precaution has no proven benefit. The 3D model shows how it is removed.
What happens in an implant treatment?
Several steps over some months: removing the tooth, healing, placing the implant, healing in, abutment and crown. You can see all eight steps in the 3D model and the video.
What should I bring to my first appointment?
Your health insurance card, your bonus booklet if you have one, a list of your medicines and any X-rays you have.
Can I cancel an appointment?
Yes. Please call or send an e-mail, ideally a day before, so that someone else can use the time.
Is the practice accessible?
Yes: step-free entrance, lift, wide doors and a wheelchair-accessible toilet. More (in German): Anfahrt und Zugang